Account & Registration
How do I create a mojili account?
To register at mojili, click the Sign Up button on the homepage. Fill in your mobile number, email, full name, and date of birth (you must be 21 or older). Verify your phone via OTP, set a strong password, and accept the terms. You'll receive a confirmation email. Once verified, you can deposit and play. The entire process takes under 3 minutes.
What documents do I need for KYC verification?
mojili requires government-issued ID for KYC compliance under PAGCOR rules. Accepted documents include Philippine Passport, Driver's License, Postal ID, UMID, SSS ID, or Voter's ID. Upload a clear photo showing your full name and birth date. Proof of address (utility bill, bank statement) may be requested for withdrawals over PHP 50,000. Verification typically completes within 24 hours.
I forgot my password. How do I reset it?
Click Forgot Password on the login page. Enter your registered email or mobile number. You'll receive a password reset link via email or SMS. Follow the link, create a new password (minimum 8 characters, including letters and numbers), and confirm. If you don't receive the message within 5 minutes, check your spam folder or contact mojili support via live chat.
Can I have multiple accounts on mojili?
No. mojili strictly enforces a one-account-per-person policy in line with PAGCOR anti-fraud regulations. Creating multiple accounts (duplicate accounts) will result in permanent suspension of all accounts and forfeiture of balances. If you forgot your login details, use the password recovery tool rather than creating a new account. Household members may register separate accounts using unique credentials.
How do I close my mojili account?
To permanently close your account, contact mojili support via live chat or email [email protected]. Provide your username and reason for closure. Withdraw any remaining balance first, as account closure is irreversible. If you need a temporary break, consider self-exclusion or cool-off periods instead, which allow you to return later. For responsible gaming support, see our dedicated Responsible Gaming page.
Why is my account under review?
Accounts may be flagged for review if KYC documents are incomplete, unusual deposit patterns are detected, or if security protocols require additional verification. mojili prioritizes player safety and PAGCOR compliance. You'll receive an email explaining the reason. Respond promptly with requested documents. Most reviews are resolved within 48 hours. Contact support for status updates.
Deposits & Withdrawals
What is the minimum deposit amount on mojili?
The minimum deposit on mojili is PHP 100 for GCash, PayMaya, and bank transfers (BPI, BDO, Metrobank, UnionBank). This low threshold makes mojili accessible to all Filipino players. There is no maximum deposit limit, but daily transaction caps may apply depending on your payment provider. Deposits are instant and reflect in your mojili wallet within 2-5 minutes.
How fast are GCash deposits processed?
GCash deposits on mojili are instant. After confirming the payment in your GCash app, funds appear in your mojili account within 1-3 minutes. If your deposit is delayed beyond 10 minutes, check your GCash transaction history to ensure payment was completed. Contact mojili support with your reference number if the issue persists. GCash is the fastest and most popular deposit method among Filipino players.
Does mojili charge deposit or withdrawal fees?
mojili does not charge fees for deposits or withdrawals. However, your bank or payment provider (GCash, PayMaya, BPI, BDO) may impose their own transaction fees. For example, GCash typically charges PHP 0 for deposits but may charge for cash-in from other sources. Withdrawals via bank transfer are free from mojili's side but check your bank's interbank transfer fees. All fees are disclosed before confirming transactions.
How long do withdrawals take on mojili?
Withdrawal processing times depend on the method. GCash and PayMaya: 1-4 hours during business hours (9 AM–6 PM Manila time), up to 24 hours on weekends. Bank transfer (BPI, BDO, Metrobank): 1-3 business days. First-time withdrawals may take longer due to security checks. Ensure your account is KYC-verified to avoid delays. Withdrawals are processed in the order received.
What is the minimum withdrawal amount?
The minimum withdrawal at mojili is PHP 200 for GCash and PayMaya, and PHP 500 for bank transfers. Maximum withdrawal per transaction is PHP 50,000 for e-wallets and PHP 500,000 for bank transfers. You can request multiple withdrawals per day, but total daily withdrawal limits may apply based on your account level. VIP players enjoy higher limits and priority processing.
Why was my withdrawal request rejected?
Common reasons for withdrawal rejection include: incomplete KYC verification, wagering requirements not met (if bonus funds are active), withdrawal method does not match deposit method (anti-money laundering rule), or account details mismatch (name on bank account must match mojili registration). Check your email for the specific reason. Resubmit after addressing the issue. Contact support if you need clarification.
Games & Gameplay
What games are available on mojili?
mojili offers a comprehensive game library: Slots (JILI, Pragmatic Play, PG Soft, FC, Habanero), Live Casino (Evolution, Sexy Baccarat, Dream Gaming), Sabong (live cockfighting streams from licensed arenas), Sports Betting (PBA, NBA, international football, esports), Bingo, Fishing Games, and Color Game. All games are provably fair and certified by independent testing labs.
Can I play mojili games on mobile?
Yes. mojili is fully optimized for mobile browsers (Chrome, Safari) on iOS and Android devices. No separate app download is required — simply visit mojili.cam on your phone's browser and log in. All games, deposits, and withdrawals work seamlessly on mobile. For the best experience, use a stable WiFi or 4G/5G connection. The mobile interface is fast, responsive, and uses minimal data.
What is RTP and how does it work?
RTP (Return to Player) is the percentage of wagered money a slot game returns to players over time. For example, a slot with 96% RTP statistically pays back PHP 96 for every PHP 100 wagered over millions of spins. mojili displays RTP for all slots in the game info. Higher RTP means better long-term value. Remember, RTP is theoretical — individual sessions vary due to randomness. All mojili games use certified RNGs (Random Number Generators) for fairness.
Are mojili games rigged or manipulated?
No. All games on mojili are provided by licensed, internationally certified studios like JILI, Pragmatic Play, and Evolution Gaming. These providers use certified RNG systems audited by independent agencies like eCOGRA and iTech Labs. mojili cannot alter game outcomes. Results are determined by RNG, not the casino. PAGCOR requires all operators to use certified games. For transparency, check each game's RTP and certification details in the game info panel.
What is the difference between sabong and e-sabong on mojili?
Sabong on mojili refers to live cockfighting events streamed from licensed arenas in the Philippines. You bet on real roosters in real-time matches. E-sabong (electronic sabong) is a simulated version with computer-generated matches. mojili currently offers live sabong only, ensuring authentic Filipino sabong culture. Betting is conducted during scheduled match times. Check the sabong schedule in the Sports section. All sabong activities comply with PAGCOR and local regulations.
Can I play for free or demo mode on mojili?
Most slot games on mojili offer free demo mode, allowing you to try games without wagering real money. Demo mode is available for unregistered visitors. Live casino games, sabong, and sports betting require real money wagers and cannot be played in demo mode. Use demo mode to test game mechanics, volatility, and bonus features before committing real funds. Your demo balance resets each session.
Bonuses & Promotions
What is the mojili welcome bonus?
New mojili players receive a 100% match bonus up to PHP 5,000 on their first deposit. Deposit PHP 1,000, get PHP 1,000 bonus (total PHP 2,000 to play). The bonus is credited instantly after your first deposit. Minimum deposit to qualify is PHP 200. Wagering requirement is 10x (bonus + deposit) on eligible slot games. Bonus expires after 30 days. Terms apply — read full details in the Promotions section before claiming.
What are wagering requirements?
Wagering requirements specify how much you must bet before withdrawing bonus winnings. For example, a PHP 1,000 bonus with 10x wagering requires PHP 10,000 in total bets. Only bets on eligible games count toward the requirement. Slots usually contribute 100%, while live casino may contribute 10-20%. Check each promotion's terms for specific requirements. Once met, bonus funds convert to withdrawable cash. Wagering progress is visible in your account dashboard.
Does mojili offer reload bonuses or cashback?
Yes. mojili runs regular reload bonuses (deposit match bonuses for existing players) on weekends and special occasions. VIP players receive personalized reload offers with better rates. Weekly cashback promotions refund 5-10% of net losses, credited every Monday. Cashback has low or no wagering requirements. Check the Promotions page daily for the latest offers. Subscribe to mojili email notifications to never miss a bonus.
Can I withdraw my bonus immediately?
No. All bonuses on mojili are subject to wagering requirements. You must complete the required playthrough before withdrawing bonus funds. However, you can always withdraw your original deposit and any winnings from your own money — only the bonus portion is locked. Attempting to withdraw before meeting requirements will forfeit the bonus. If you prefer no restrictions, opt out of bonuses during deposit by unchecking the bonus box.
How does the mojili VIP program work?
mojili's VIP program rewards loyal players with exclusive perks: faster withdrawals, higher deposit/withdrawal limits, personalized bonuses, dedicated account manager, birthday gifts, and invitations to special events. VIP tiers (Bronze, Silver, Gold, Platinum, Diamond) are based on total wagering volume. Advance by playing regularly. VIP status is reviewed monthly. Contact support to check your eligibility. Benefits increase significantly at higher tiers.
Safety & Responsible Gaming
Is mojili licensed and legal in the Philippines?
Yes. mojili operates under the jurisdiction of PAGCOR (Philippine Amusement and Gaming Corporation), the government agency regulating all gambling activities in the Philippines. Our license ensures compliance with local laws, fair gaming standards, and player protection protocols. All games are certified, financial transactions are secure, and responsible gaming tools are mandatory. Playing on mojili is legal for Filipino residents aged 21 and above.
What is the minimum age to play on mojili?
You must be 21 years or older to create an account and play on mojili. This is the legal gambling age in the Philippines, enforced by PAGCOR regulations. mojili uses strict KYC verification to confirm age. Accounts found to belong to underage users will be permanently banned, and all funds forfeited. Parents should monitor children's internet access. If you suspect underage gambling, report it to support immediately.
How does mojili protect my personal data?
mojili uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Personal information is stored on secure, PAGCOR-compliant servers located in the Philippines. We never sell or share your data with third parties except as required by law. Our privacy policy complies with the Data Privacy Act of 2012 (Republic Act 10173). For full details, read our Privacy Policy.
What responsible gaming tools does mojili offer?
mojili provides comprehensive tools: deposit limits (daily/weekly/monthly), loss limits, session time limits, reality checks (pop-up reminders), cool-off periods (24 hours to 30 days), and self-exclusion (6 months to permanent). Activate these in Account Settings → Responsible Gaming. For immediate self-exclusion, contact support. All tools are free and easy to use. We encourage players to set limits proactively.
What should I do if I think I have a gambling problem?
If gambling is negatively affecting your life, seek help immediately. mojili partners with PAGCOR's Responsible Gaming Program (hotline: 02-8888-7777) and the National Center for Mental Health (crisis line: 0917-899-8727). Consider self-exclusion to prevent further play. Talk to a trusted friend or family member. Visit our Responsible Gaming page for resources and support contacts. Remember, seeking help is a sign of strength, not weakness.
How do I contact mojili customer support?
mojili support is available 24/7 via live chat (bottom right corner of the website) and email at [email protected]. Live chat provides instant responses (average 3-5 minutes). Email responses are sent within 12-24 hours. Support staff are Filipino-fluent and trained to assist with deposits, withdrawals, bonuses, technical issues, and responsible gaming concerns. For urgent security issues, use live chat for fastest resolution.
Still Have Questions?
Our Filipino-speaking support team is here to help 24/7. Whether it's account issues, payment questions, game rules, or responsible gaming support — we've got you covered.
Live Chat: Click the chat icon (bottom right) | Email: [email protected]