mojili Privacy Policy

1. Introduction and Scope

mojili ("we," "us," "our," or the "Company") is committed to protecting the privacy and personal data of all users ("you," "your," or "User") of the mojili online gaming platform located at mojili.cam (the "Platform"). This Privacy Policy describes our practices regarding the collection, use, disclosure, storage, and protection of personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations (IRR), as well as guidelines issued by the National Privacy Commission (NPC) of the Philippines.

By accessing, registering, or using the Platform, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you must immediately discontinue use of the Platform and refrain from creating an account.

This Privacy Policy applies to all personal data collected through the Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and marketing communications.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a mojili account, make deposits or withdrawals, or contact customer support, we collect the following categories of personal information:

• Identity Information: Full legal name, date of birth, nationality, gender, government-issued identification numbers (e.g., Philippine passport number, driver's license number, national ID number).
• Contact Information: Email address, mobile phone number, residential address, billing address.
• Financial Information: Bank account details, e-wallet account information (GCash, PayMaya), payment transaction history, deposit and withdrawal records.
• Verification Documents: Scanned or photographed copies of government-issued IDs, proof of address documents (utility bills, bank statements), selfie photographs for identity verification.
• Account Credentials: Username, password (stored in encrypted form), security questions and answers.
• Communication Records: Chat transcripts, email correspondence, phone call recordings with customer support (where permitted by law and with your consent).

2.2 Information Automatically Collected

When you access or use the mojili Platform, we automatically collect technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), mobile network information.
• Connection Data: IP address, geographic location (country, city, region), internet service provider (ISP), connection type.
• Usage Data: Pages visited, games played, session duration, betting patterns, click behavior, referral sources, search queries within the Platform.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, local storage objects. For more information, see Section 8 (Cookies and Tracking Technologies).

2.3 Information from Third Parties

We may receive personal information from third-party sources, including:

• Payment Providers: GCash, PayMaya, and banking institutions provide transaction confirmation data, fraud detection alerts, and payment verification information.
• Identity Verification Services: Third-party KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance providers may supply identity verification results, fraud risk scores, and watchlist screening data.
• Affiliates and Marketing Partners: If you register through an affiliate link or marketing campaign, we may receive referral information, campaign identifiers, and attribution data.
• Social Media Platforms: If you choose to connect your social media account (e.g., Facebook) for registration or login purposes, we may receive your public profile information, email address, and profile picture in accordance with the platform's privacy policies and your consent.

3. How We Use Your Information

mojili uses your personal information for the following lawful purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your mojili account
• Processing deposits, withdrawals, and other financial transactions
• Enabling gameplay on sabong, slots, bingo, live casino, and other gaming products
• Providing customer support and responding to inquiries
• Sending transactional notifications (account confirmations, withdrawal approvals, bonus credits)

3.2 Regulatory Compliance and Legal Obligations

• Verifying your identity and age (21+ requirement) through KYC procedures
• Complying with PAGCOR licensing conditions and gaming regulations
• Complying with Anti-Money Laundering Act (AMLA) requirements, including transaction monitoring, suspicious activity reporting, and record-keeping
• Responding to lawful requests from government authorities, courts, and law enforcement agencies
• Maintaining audit trails and records as required by Philippine law

3.3 Fraud Prevention and Security

• Detecting and preventing fraudulent activity, collusion, bonus abuse, and unauthorized access
• Monitoring for unusual betting patterns, account sharing, and multiple account violations
• Conducting risk assessments and implementing security measures to protect user accounts and funds
• Investigating disputes, chargebacks, and suspected Terms of Service violations

3.4 Marketing and Communications (With Your Consent)

• Sending promotional offers, bonuses, free spins, and personalized marketing communications via email, SMS, or push notifications
• Displaying targeted advertisements based on your gaming preferences and behavior
• Conducting customer satisfaction surveys and collecting feedback
• Notifying you of new game releases, tournaments, and platform updates

You may opt out of marketing communications at any time by clicking "Unsubscribe" in emails, adjusting your notification preferences in your account settings, or contacting support. Please note that transactional and regulatory communications (e.g., withdrawal confirmations, security alerts) cannot be opted out of.

3.5 Product Improvement and Analytics

• Analyzing user behavior and engagement to improve Platform performance, user experience, and game offerings
• Conducting A/B testing to optimize features, layouts, and promotions
• Generating aggregated, anonymized reports for internal business intelligence and strategic planning

4. Legal Basis for Processing Personal Data

Under the Philippine Data Privacy Act, mojili processes your personal data based on the following legal grounds:

5. How We Share Your Information

mojili does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

5.1 Service Providers and Processors

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: GCash, PayMaya, banks, and payment gateways process deposits, withdrawals, and currency conversions.
• KYC and AML Providers: Identity verification, document authentication, fraud detection, and sanctions screening services.
• Cloud Hosting and Data Storage: Secure server hosting, database management, and backup services.
• Customer Support Platforms: Live chat software, email service providers, CRM systems.
• Marketing and Analytics Tools: Email marketing platforms, analytics providers (Google Analytics), advertising networks.

All service providers are contractually bound to process your data only as instructed by mojili and to maintain appropriate security measures. Data processing agreements compliant with Philippine data privacy law are executed with all processors.

5.2 Regulatory Authorities and Law Enforcement

We may disclose your personal information to government agencies, regulators, and law enforcement when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with PAGCOR audits, investigations, and regulatory reporting requirements
• Respond to lawful court orders, subpoenas, or legal processes
• Report suspicious transactions to the Anti-Money Laundering Council (AMLC)
• Cooperate with law enforcement investigations involving fraud, money laundering, or criminal activity
• Protect the rights, property, and safety of mojili, our users, and the public

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to a successor entity. You will be notified via email or prominent notice on the Platform of any such change in ownership or control of your personal data.

5.4 With Your Consent

We may share your information with other third parties when you provide explicit consent, such as connecting your account to a third-party service or participating in a co-branded promotion.

6. Data Security and Protection Measures

mojili employs industry-standard technical, administrative, and physical security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols (HTTPS). Sensitive data stored in our databases, including passwords and financial information, is encrypted using AES-256 encryption.
• Access Controls: Personal data is accessible only to authorized personnel on a need-to-know basis. Multi-factor authentication (MFA) and role-based access controls (RBAC) are enforced for internal systems.
• Secure Infrastructure: Our servers are hosted in ISO 27001-certified data centers with 24/7 monitoring, intrusion detection systems, and DDoS protection.
• Regular Security Audits: We conduct periodic vulnerability assessments, penetration testing, and third-party security audits to identify and remediate risks.
• Data Minimization: We collect and retain only the personal data necessary to fulfill the purposes outlined in this Privacy Policy.
• Employee Training: All mojili employees and contractors undergo mandatory data privacy and security training. Confidentiality agreements are signed by all personnel with access to personal data.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

7. Data Retention

mojili retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your active account and for 5 years after account closure, as required by PAGCOR and AMLA regulations.
• Transaction Records: Financial transaction data is retained for 5 years from the date of the transaction to comply with Anti-Money Laundering Act requirements.
• KYC Documents: Identity verification documents are retained for 5 years after account closure or as required by law.
• Communication Records: Customer support chat logs and emails are retained for 2 years for quality assurance and dispute resolution purposes.
• Marketing Data: If you opt out of marketing communications, your contact information is retained on a suppression list to ensure we do not contact you again.

After the applicable retention period expires, personal data is securely deleted or anonymized such that it can no longer identify you.

8. Cookies and Tracking Technologies

mojili uses cookies, web beacons, and similar technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize you and remember your preferences.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of the Platform, including authentication, session management, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use the Platform (e.g., pages visited, errors encountered) to help us improve performance. Data is aggregated and anonymized.
• Functional Cookies: Remember your preferences (e.g., language, currency) and provide enhanced, personalized features.
• Advertising Cookies: Track your browsing activity to deliver targeted advertisements based on your interests. These cookies may be set by third-party advertising networks.

8.2 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Platform. For more information on managing cookies, visit your browser's help section or refer to industry resources such as allaboutcookies.org.

9. Your Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention obligations.
• Right to Object: You may object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interest.
• Right to Data Portability: You may request transfer of your personal data to another service provider in a structured, commonly used format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 15 business days, as required by the Data Privacy Act.

10. International Data Transfers

mojili primarily stores and processes personal data within the Philippines. In some cases, your data may be transferred to and processed in countries outside the Philippines by our service providers (e.g., cloud hosting providers, payment processors).

When we transfer personal data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses, adequacy decisions by the National Privacy Commission, or other legally recognized transfer mechanisms. We require all international service providers to comply with Philippine data protection standards.

11. Children's Privacy

The mojili Platform is not intended for individuals under the age of 21. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal data from an individual under 21 years of age, we will take immediate steps to delete such information and close the associated account.

Parents or guardians who believe their child has provided personal information to mojili should contact us immediately at [email protected].

12. Changes to This Privacy Policy

mojili reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated to you via email, platform notification, or prominent notice on the homepage.

The "Last Updated" date at the top of this Privacy Policy indicates when changes were last made. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact:

• Data Protection Officer: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 on mojili.cam
• Mailing Address: mojili Gaming Services, Metro Manila, Philippines (full address provided upon request)

Acknowledgment: By using the mojili Platform, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, you must not use the Platform.